REFUND POLICY
Thank you for choosing Artiseer (https://artiseer.com/). We take immense pride in creating high-quality digital assets, custom fonts, creative templates, and premium educational resources for our global community of creators, designers, and educators.
Because our products are delivered digitally and instantly upon purchase, we enforce a clear and transparent Refund Policy. Please review it carefully prior to placing your order.
1. All Digital Sales are Final
Due to the immediate, irreversible nature of digital downloads, Artiseer does not offer refunds, returns, or exchanges under any circumstances. Once a digital file, font license, or printable resource has been purchased and the download link is generated, it is considered "opened" and cannot be physically or digitally returned to us.
By completing your checkout, you automatically acknowledge and agree that all purchases on our store are final and non-refundable.
2. Technical Assistance & File Issues
We want your experience with Artiseer to be absolutely flawless. If you experience any technical issues with your purchase, we are fully committed to resolving them:
- Corrupted or Broken Files: If a file appears corrupted, won't open, or is missing a specific format that was advertised, please contact us immediately. We will gladly repair and re-issue a fresh copy of your files.
- Compatibility Check: It is the customer's responsibility to ensure they have the proper software and hardware to utilize our assets (e.g., software that supports specific font types or PDF readers). However, if you face configuration issues, our support team will guide you.
3. Accidental Duplicate Purchases
We understand that mistakes happen. If you accidentally purchase the exact same digital item twice in two separate transactions, please notify us within 48 hours of your purchase. Upon verification of the duplicate transaction, we will issue a full refund for the accidental second charge.
4. CONTACT CUSTOMER SUPPORT
Your satisfaction and creative success mean everything to us. If you have any questions about a product before purchasing, or if you need help with a file you’ve already acquired, please do not hesitate to contact our dedicated support:
Email: info@artiseer.com