DIGITAL DELIVERY
Thank you for purchasing from Artiseer (https://artiseer.com/). All our products—including custom fonts, creative assets, design templates, and printable educational resources—are delivered to you digitally.
Because we do not handle or ship physical parcels, please read our delivery processes below to understand how you will receive your creative goods.
1. Instant Automatic Delivery
There is no waiting time at Artiseer. As soon as your payment transaction is successfully completed at checkout, you will be automatically redirected to a secure confirmation page containing your instant download links.
Additionally, an automated delivery email will be sent immediately to the email address you provided during checkout, containing your official receipt and secure, permanent download access keys.
2. No Physical Shipping
Artiseer is a 100% digital store. We do not ship physical products, paper workbooks, boxed goods, or printed materials to your physical home address. All items are downloadable files (.PDF, .OTF, .TTF, or .ZIP formats) which you can store locally on your device.
3. Encountering Delivery Issues
While our system processes and emails delivery links automatically 24/7, technical hiccups can sometimes occur. If you have not received your files within 10 minutes of purchasing, please check the following:
- Check Your Spam/Junk Folder: Sometimes, strict automated email filters route download receipts to the Spam, Promotions, or Social tabs. Please check there first.
- Incorrect Email Address: If you accidentally entered a typo in your email during checkout, the link won't reach you. Contact us immediately, and we will update your order file manually.
4. File Access & Updates
We recommend that you download and backup your acquired assets to your secure local drive or personal cloud storage immediately after purchase. However, if you ever lose your downloaded files or need to re-download an update for a font or template, you can access your order link via your email receipt, or contact us for help.
5. CONTACT CUSTOMER SUPPORT
If you experience any delay or disruption in downloading your newly acquired assets, please reach out to our support team. We will manually verify your payment log and re-issue your download links within 24 to 48 hours:
Email: info@artiseer.com